Publications in 2012
Chong, A. Y. L., Chan, F. T. S., & Ooi, K. B. (2012). Consumer decision to adopt M-commerce: A cross country empirical examinations between China and Malaysia. Decision Support Systems, 53(1), 34–43.
Choong, Y. O., Tan, C. E., Keh, C. G, Lim, Y. H., & Tan, Y. T. (2012). How demographical factors impact organisational commitment of academic staffs in Malaysian private universities: A review and research agenda. International Journal of Academic Research, 4(3), 72-76.
Choy, J. Y., Lam, S. Y., & Lee, T. C. (2012). Service quality, customer satisfaction and behavioral intentions: Review of literature and conceptual model development. International Journal of Academic Research, 4(3), 11 – 15.
Jin, X., Tan, H. C., Zuo, J., & Feng, Y. (2012). Exploring critical success factors for developing infrastructure projects in Malaysia: Main contractors’ perspective. The International Journal of Construction Management, 12(3), 25-41.
Lee, V. H., Ooi, K. B., Sohal, A., & Chong, A. Y. L. (2012). Structural relationship between TQM practices and learning organization in Malaysia’s manufacturing industry. Production Planning & Control, 23(10-11), 885-902.
Leong, L. Y., Hew, T. S., Ooi, K. B., & Lin, B. (2012). The determinants of customer loyalty in Malaysian mobile telecommunication services: A structural analysis. International Journal Services, Economics and Management, 4(3), 209–235.
Nadarajan, S., Kamil, N. A., Tan, B. I., Ooi, K. B., & Chong, A.Y.L. (2012). The relationship between organisational culture and job outcomes: a review and research agenda. International Journal of Innovation and Learning, 12(2), 142-159.
Ng, A. C. S., & Choy, J. Y. (2012). Behavioral loyalty and attitudinal loyalty: Malaysian's intention on counterfeit clothing and footwear. Journal of Public Administration and Governance, 2(1), 106 - 122.
Ng, Y. K., Lee, V. H., Foo, A. T. L., & Gan, P. L. (2012). The relationship between knowledge management practices and technological innovation: A conceptual framework. International Journal of Management, Knowledge and Learning, 1(1), 71-89.
Nicholson, C. (2012). The Law of Damages in Malaysia: Has the law on the multiplier for the loss of dependency been settled?. IIUM Law Journal, 17(1).
Ooi, K. B., Arumugam, V., Lee, V. H., & Wooi, J. L. S. (2012). Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms. International Journal of Services, Economics and Management, 4(3), 186-208.
Ooi, K. B., Cheah, W. C., Lin, B., & Teh, P. L. (2012). TQM practices and knowledge sharing: An empirical study of Malaysia’s manufacturing organizations. Asia Pacific Journal of Management, 29(1), 59-78.
Ooi, K. B, Lam, S. Y., Lee, V. H., & Phusavat, K. (2012). A structural equation model of TQM, market orientation and service quality: Evidence from a developing nation. Managing Service Quality, 22(3).
Ooi, K. B., Lin, B., Teh, P. L., & Chong, A. Y. L. (2012). Does TQM support innovation performance in Malaysia's manufacturing industry?. Journal of Business Economics and Management, 13(2), 366-393.
Sharmeela-Banu, S. A., Gengeswari, K., & Padmashantini, P. (2012). Customer retention practices among the major retailers in Malaysia. International Journal of Academic Research in Business and Social Sciences, 2(6), 157-166.
Sim, J. J., Kong, F. M., Lee, V. H., Tan, W. H., & Teo, A. C. (2012). Determining factors affecting broadband services adoption: an empirical analysis of Malaysian consumers. International Journal of Services, Economics and Management, 4(3), 236-251.
Sofiah, K. K., & Md Zabid, A. R. (2012). The mediating effect of organizational commitment in the organizational culture, leadership and organizational justice relationship with organizational citizenship behavior: A study of academicians in private higher learning institutions in Malaysia. International Journal of Business and Social Science, 3(8).
Tan, G. W. H., Chua, B. H., Tan, B. I., & Ooi, K. B. (2012). A case study on Japanese HRM practices in Malaysia: Japanisation or localisation?. International Journal of Innovation and Learning, 12(3), 332-351.
Teo, A. C., Cheah, C. M., Leong, L. Y., Hew, T. S., & Shum, Y. L. (2012). What matters most in mobile payment acceptance? A structural analysis. International Journal of Network and Mobile Technologies, 3(3), 49-69.
Teo, A. C., Tan, G. W. H., Cheah, C. M., Ooi, K. B., & Yew, K. T. (2012). Can the demographic and subjective norms influence the adoption of mobile banking? International Journal of Mobile Communications, 10(6), 578-597.